tag:blogger.com,1999:blog-56521442011-04-21T15:19:36.824-07:00This site is designed specifically to fulfill your information needs regarding call centers with special reference to Indian Call Centers and offshore call centers. Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.comBlogger131100tag:blogger.com,1999:blog-5652144.post-38771646857243901112007-12-30T23:10:00.000-08:002008-02-06T07:24:48.913-08:00

It is a continuous thought priority to all call centers to know how they can save money in their contact centers and throughout their operations.Few tips which is step by step to go for the cost reducingMake a Team: Make a team which will do the review. Because call centers efforts are heading for at customer service, process improvement and potential cost reduction, form a team that can bring

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-39613827412448358382007-12-26T00:17:00.000-08:002008-02-06T07:26:30.254-08:00

Good news for the small medium business (SMB) for which you must be waiting from long time. Now the ERP gets easier for the SMB. A few years back the Enterprise resource planning (ERP) was a self-important expression with expensive software to match. ERP is helpful for the managers to do their responsibilities more efficiently, boost sales and reduce costs. ERP is business management system

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-29832462404512349762007-12-21T03:11:00.000-08:002008-02-06T07:28:14.079-08:00

Some companies are realizing that their call center staffing processes are not only inefficient, they are also very costly. Many are seeking an alternative and are turning to RPO (Recruitment Process Outsourcing) as an option. Recruitment process outsourcing (RPO) is a growing trend in which companies outsource all or part of their hiring functions to find better-quality people to staff your call

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-1135079644490087462005-12-20T03:52:00.000-08:002008-02-06T07:29:15.048-08:00

With tight budgets and a wealth of candidates on the market, it's common for companies to cut corners when hiring. However, eliminating important screening and evaluation tools can be costly in the long run. By avoiding these five typical employment testing mistakes, you can help reduce turnover, avoid discrimination lawsuits and save time and money. 1) Testing Just for Skills and Not for Job or

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-1112306758439251392005-03-31T14:05:00.000-08:002008-02-06T07:29:51.390-08:00

Beware India, Eastern European nations like Bulgaria, Latvia, Romania and Estonia have been declared the new tech outsourcing leaders of 2005. On the other hand, Singapore, Israel and Sweden, the so-called tech-savvy nations score low as per the assessment made by Brainbench, a global leader in online skills, that asseses job skills and knowledge on a global scale. However, India and Russia still

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-1111615978071847692005-03-23T14:12:00.000-08:002005-03-23T14:12:58.080-08:00

Successful outsourcing depends on three main factors: It should be the right strategic decision; the match needs to suit both parties; and the relationship needs to be well managed. Although the formal association between buyer and provider starts when the contract is signed, successful relationships begin much earlier.Exploratory conversations can provide the foundation of a good match if

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-1109366991204732652005-02-25T13:29:00.000-08:002008-02-06T07:32:30.916-08:00

Bangalore: neoIT, the leading offshore advisory and management firm, has published a new white paper that examines the common challenges faced by offshore captive centres. The newest in neoIT popular white paper series, titled 'HR Challenges with Captive Centres', addresses the HR challenges faced in both setting up captive offshore centres and achieving efficient operations.According to the

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-1109287341727048792005-02-24T15:22:00.000-08:002005-02-24T15:22:21.726-08:00

Contact PersonCall Centers India Inc,

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-1109287298958162762005-02-24T15:21:00.000-08:002005-02-24T15:21:38.956-08:00

Call Centers ContctCall Centers India Inc,

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-1070359857738408122003-12-02T02:10:00.000-08:002008-02-06T07:33:59.263-08:00

Call centres stress on 'right accent'Call centres in India are attacked with one frequent complaint—that their employees' accents are not right and they cannot be understood. The most recent incident involving Dell Computers, has given rise to fears that companies like Dell will move their operations back to the US. But Dell India has denied any shifting of jobs away from India due to accent

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-1060758401642786302003-08-13T00:06:00.001-07:002008-02-06T07:34:46.637-08:00

Advertizing with Call Center IndiaCallCentersIndia is currently accepting applications for advertisements on this site.As the foremost site for call centre information and discussion, our readership is growing rapidly. Our membership contains many senior management and board level decision makers, technology specialists and entrepreneurs.Advertising on this site is simple and very cost-effective

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-1060177874746664352003-08-06T06:51:00.000-07:002003-08-06T06:51:14.620-07:00

Customer Relationship Management Activities include: Help Identifying potential problems. We make atleast two physical visits to the vendor every month. We take active part in process migration, with special emphasis to software and technical issues.

Maria Richardshttp://www.blogger.com/profile/03642670209702483176noreply@blogger.com0tag:blogger.com,1999:blog-5652144.post-1060177743247188392003-08-06T06:49:00.000-07:002008-02-06T07:35:35.387-08:00

Call Center in India** CALL CENTERS INDIA'S CONSULTING GROUP**So many call centers. Which one is right for you?Call center India's outsourcing group has conducted DUE DILIGENCES of various call centers in India and other Offshore Call Centers IT offers prospective outsourcing partners the following services:>> Identifying best outsourcing partners,>> Conduct periodic: >Quality Audits >Process

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